Libraries serve a vital role in connecting patrons to the information and services available via the internet, local software, and related services. Portions of the state, especially in rural areas, may not have access to broadband, home computers, or peripheral devices, such as printers, scanners, or fax machines. Without free access via the public library, many library patrons would find it difficult or impossible to apply for employment, submit medical documents, locate tax forms, and the numerous services or obligations conducted in an online-only format.
Public Computers and Management Systems
Most public libraries provide public computer terminals, featuring access to the internet and common office and productivity software. These machines are usually placed either in a common space, ideally with privacy dividers, or individually in study rooms. Demand varies across communities, and your technology plan should account for local need.
Management software enables scheduling PC use, restoring to a default state between uses, and releasing print queues. Typical software permits both reservations and on-demand login. Time limitations may be enabled, although many libraries opt to allow for extensions or continued use, if no users are waiting for an open machine. Restoration programs restore a computer to a previous, defined state between users. Some operating systems may allow for wiping user history and recent files. Specialized restore software may be useful in mitigating potential harm from users with malicious intent, while permitting greater modification access because sessions will be restored to a protected state after use. Print queue management ensures a smooth printing experience and structure for payment.
Considerations for public access computers to keep in mind:
- Time limits imposed.
- Turn on/shutdown – automatic or manual.
- Antivirus or other security software.
- Privacy and confidentiality of users.
- Age requirements.
- Laws and regulations related to filtering or other requirements.
WiFi and Tech Lending
As device ownership has increased, the primary demand for internet access in public libraries has shifted from public access computers to the provision of free WiFi. Libraries typically offer a public network for patron access, while maintaining a private network for staff and internal operations. Hubs and routers provide connection throughout library facilities and extend into outdoor spaces and parking lots. Analyzing local circumstances related to after-hours access outside the library facility may be helpful. Some libraries find it necessary to employ an automated cutoff time for external WiFi access, to maintain a safe and secure premises.
In addition to internet access, some libraries also choose to loan laptops, hotspots, projectors, virtual meeting equipment, and other devices for in-house use or checkout. Because of the increased cost of these types of devices, it is common practice to implement stricter loan policies related to borrowing length, cost of replacements, and late return fees. Telecom companies who work with library hotspot programs are usually acquainted with the need to cut service in the event of an unreturned hotspot and may provide a free replacement device to the library. Check with your service provider for the terms of your specific program.
Adjacent Services
Library technology service is not limited to internet access and device loans. Patrons also utilize printing, photocopying, scanning, laminating, and faxing equipment. In some cases, printing, photocopying, and scanning are combined with multipurpose machines, utilizing network connections to deliver scans or receive print orders from public access computers. Libraries usually charge a nominal or at-cost fee for printing, copying, laminating, and faxing, while others may choose to offer a combination of those services at no charge, with or without limitations.
Training the Public
Following shifts in demand, many public libraries have refocused technology training on specialized subjects, such as accessing digital library resources, job seeking, and workshops geared towards creative or makerspaces. In many instances, this is provided in a one-on-one format with library staff or a self-service learning platform, although special events may be scheduled to meet needs during particular observances, such as National Cyber Security Awareness Month. Technology training may also take place as a component of a larger initiative, partnership, or grant program. It is important to focus resources and staff time on the needs of the local community, and subject matter and format will vary.