Public policies are enforceable only if the policies are in writing and have been adopted by the Board.
Policies are only valid if they meet four tests – and have Board approval:
- Nondiscriminatory application
- Measurable (for example, in some instances it is better to be specific, such as: rather than having a circulation policy that says customers can check out a reasonable number of DVD’s, use a number rather than the word ‘reasonable’ which is too subjective and may lead to discriminatory application of the policy. Many HR policies benefit from clearly stating a number rather than being vague on the issue, such as on sick leave, etc.)
Part of the policy conundrum rests in how to teach good decision-making skills. Decision-making is a learned skill that can be improved upon by study and practice. Four steps in decision making:
- define the problem,
- collect information and data,
- identify and evaluate solutions and options to resolve the problem,
- select the most effective option and then implement.
Creating Policy and Procedures page